Every internal communicator knows how crucial SharePoint is for keeping teams informed. But imagine if you had a friendly AI assistant by your side, ready to help you craft engaging content and instantly answer employees' common questions. Well, good news, Microsoft 365 Copilot is here, and it's making SharePoint better and easier than ever.

If you’ve been relying on third-party AI tools just to get basic content out the door, you’re going to love what Copilot in SharePoint can do. In this blog post, I'll introduce three new Copilot features that promise to streamline your workflow and help you enhance internal communications: SharePoint agents, Authoring with Copilot, and the brand-new SharePoint FAQ web part.

Let's dive in!

Meet SharePoint agents: Your 24/7 AI assistants

Have you ever spent too much time answering the same simple questions again and again? Me too 😊 SharePoint agents tackle this head-on by providing built-in AI chatbots on your SharePoint sites. No setup required. These bots come ready to go!

For example, if an employee wonders, “How many vacation days do I have?” instead of emailing HR, they can simply ask the HR site's agent and instantly get the answer pulled right from the policy pages. Easy, right? That means fewer emails for your HR team to answer and more time for them to focus on the work that really matters.

Need something more customized? No worries. You can create your own tailored agent. Imagine a Policy Assistant chatbot that spans multiple compliance and HR libraries, or a Project FAQ agent covering various team sites. The best part? You can even share these agents in Microsoft Teams, adding a subject matter expert right into your chats. It’s like having expert help on standby.

Copilot for authoring: Say goodbye to blank pages

Creating engaging pages and news posts in SharePoint just became a breeze thanks to Copilot. Think of it as your personal co-author, eager to jump in and help you craft clear, impactful content.

Here’s how you can get started:

  • Use a template: Choose from templates like Newsletters or Event recaps, and Copilot fills in the structure, ensuring consistency with your brand.
  • Or start from scratch: Feeling creative? Just type something like “Create a recap post for our monthly town hall”, and Copilot will suggest a layout and draft content based on the Teams recording transcript.

In both cases, you can fine-tune the tone, adjust the content length, and even upload reference documents to give Copilot more context as it helps shape your message.

Once you've got your initial draft, Copilot steps up again with its Rewrite feature. Just highlight any text and ask it to adjust the tone, shorten paragraphs, or expand on key points. It’s a great way to sharpen your messaging without getting stuck in endless edits.

FAQ web part: Instant, smart FAQs

Ever got tired of the tedious task of building FAQ pages manually, especially when you’re not the expert on the topic? You're definitely not alone. Copilot now supports an interactive FAQ web part that does the heavy lifting for you. Simply upload source materials like documents, transcripts, or policies, and Copilot instantly generates FAQs, neatly organized and ready to go.

And don't worry, you're always in control. Copilot suggests questions and answers, but you get the final say, editing, tweaking, or adding your own questions to ensure accuracy. Once published, employees can quickly find answers, reducing repetitive queries. Plus, built-in feedback tools keep your FAQs relevant and useful over time.

Conclusion

Microsoft 365 Copilot in SharePoint isn't just another cool tech upgrade; it's changing the way internal communicators work. With AI-powered assistants, streamlined content creation, and automated FAQs, you'll spend less time on repetitive tasks and more time on meaningful, strategic communications.

Most of these features, recently introduced at Microsoft Ignite, are already available, and the new FAQ web part is just around the corner. With Copilot by your side, your intranet just became your best ally. Ready to give it a go?

Thanks for reading,
Jarbas