Thursday, March 7, 2024

Amplify your comms reach using Microsoft Viva: A Viva Connections & Amplify FAQ

In my recent session about “How to amplify your comms reach using Microsoft Viva”, I got a good amount of questions from a very engaging audience. First, I'd like to thank everyone who joined the session, for all your questions, and for the discussions that followed. It was impressive for me to see how many people have adopted Viva Connections already and the growing interest in Viva Amplify.

Following the #SharingIsCaring mindset, in this blog post, I share the questions I got during my session and the related answers. I hope this might also be useful for you 😊

For clarity and additional context, I have included a screenshot below to show the new Viva Connections  home experience on desktop.


Q1: If I use SharePoint as the default landing experience in Viva Connections on desktop, is Viva Connections just empty on phone? I want to choose SharePoint as the default landing experience for Viva Connections, but I don't like that the mobile version will be empty.

If you don't configure the Viva Connections Dashboard with cards, you will see some default ones initially. The Feed tab in the mobile app will show content since this happens automatically and the Resources tab displays the global navigation of your intranet; according to Microsoft, this should change in the near future. For more details on the Resources tab in the mobile app, see the initial note on the Viva Connections resources section.

For a better Viva Connections experience on mobile devices, I recommend that you explore the available dashboard cards and configure the Viva Connections Dashboard based on the specific needs or preferences of your organization. For details on how to configure the Viva Connections Dashboard, see Create a Viva Connections dashboard and add cards.

Q2: A Microsoft rollout set the new Viva Connections home experience as the default landing experience in Viva Connections. How can I revert this change and display our organization home site (SharePoint home site) as the default landing experience?

You can use the following PowerShell command to set SharePoint as the default landing experience. It’s literally one line of code but requires a SharePoint administrator. Note that this command only changes the default landing experience for Viva Connections on desktop. The Viva Connections experience on mobile app doesn’t change.

  • VivaConnectionsDefaultStart = true; Sets the SharePoint home site as the default landing experience in Viva Connections.
  • VivaConnectionsDefaultStart = false; Sets the new Viva Connections desktop experience as the default landing experience in Viva Connections.

For more details see, Set-SPOHomeSite

Q3: Has Microsoft really deprecated the Viva Connections Feed web part?

Yes, according to Microsoft the Viva Connections Feed web part is planned to be deprecated in Q1 2024. For more details, see Components to Viva Connections

Q4: Can I display Viva Connections Announcements in SharePoint?

Currently, Microsoft doesn’t offer any option to surface Viva Connections Announcements in SharePoint. Announcements will only appear for targeted users in the new Viva Connections home experience (desktop and mobile). For more information, see Use announcements in Viva Connections.

Q5: Does Viva Connections Announcements send push notifications in Teams?

According to Microsoft, “push notifications” (or announcement notifications) are currently only supported on Viva Connections on the Teams mobile experiences. Microsoft plans to support announcement notifications on the desktop experiences via a feature release.

Q6: Considering the new Resources experience in Viva Connections, are navigation links taken from SharePoint global navigation?

The SharePoint global navigation remains as-is, but the new Viva Connections home experience doesn't show the global nav links in the new Resources section anymore. This isn't the case yet for the Viva Connections mobile app; here what Microsoft says about it: "Links that are created via in-app editing via Viva Connections will not appear in mobile for targeted release customers at this time. Updates to mobile are planned for the end of Q2 2024." – For more details, see Viva Connections resources.

Q7: The new Viva Connections home experience removes the global navigation links from the Resources section. Will employees now have to be trained on how to access the global nav links from the SharePoint global navigation available on the sidebar navigation in Microsoft Teams?

Unfortunately, the new Resources section shows curated links and is disconnected from the SharePoint global navigation. As you said, the global nav appears when users select the branded app icon in Teams, and surfaces elements shared with the SharePoint global navigation. I'm afraid that this will be the option to access the global nav from Viva Connections app in the Teams desktop/web client going forward.

Q8: Feedback from an attendee who uses the boosting news feature in SharePoint. In our company, we are boosting news to show in the News card in the Viva Connections dashboard. This requires using organizational news sites and there's a limitation of 100 news channels. It's a much-appreciated feature to promote important news. 

Here a few links about organizational news sites and boosting news:

Q9: Can links in the new Resources section be categorized?

No, currently there isn’t a way to categorize the links that appear in the new Resources section.

Q10: Can you control the order how links appear in the Resources section?

Yes, you can control the order how links appear in the new Resources section using drag and drop 🙂

Q11: What’s the minimum amount of licenses required to use Viva Amplify?

According to Microsoft “Anyone with a license for Viva suite or Viva Employee Communications and Communities can create campaigns or receive communications through Viva Amplify. Engagement metrics of those receiving communications through Viva Amplify will be included in analytics.”

I personally find the part about “receive communications through Viva Amplify” difficult to understand. The list price for a Viva Amplify license is $2 PUPM (per user per month). Would I need to buy Viva Amplify licenses for all users in my organization just to receive comms from Viva Amplify!? 🤔 I assume that the licensing requirement for users receiving comms might be related to the engagement metrics part. If this is correct, Viva Amplify would show only analytics related to Viva Amplify-licensed users, but you would still be able to reach all employees via Viva Amplify.

See also

Thanks for reading,

Wednesday, February 28, 2024

Integrate with Viva Connections Resources programmatically

Recently, Microsoft began rolling out an updated Resources section in Viva Connections, introducing a new experience that allows organizations to curate a list of useful links for their employees directly in Viva. Today, I'm excited to walk you through the recent enhancements in Viva Connections Resources and how developers can extend this new experience programmatically.

The evolution of Viva Connections Resources

Previously, the Resources section in Viva Connections displayed the navigation links from the global navigation in SharePoint. While mobile versions of Viva Connections still display navigation links from the global navigation in SharePoint, the revised desktop/web Teams version includes an updated, more visually appealing, and user-friendly Resources section, that eliminates the need for editing the links in SharePoint. The new experience is disconnected from the SharePoint global navigation and updates to the Resources section don’t reflect in the global navigation. According to Microsoft, mobile support is planned for the end of Q2 2024.

Behind the curtain of the new Viva Connections Resources experience

When I first explored the new Resources section, my immediate question was: “Where are those links stored?” Microsoft seems to be keeping the Resources list somewhat hidden, allowing link management only through the new Viva Connections Resources section. However, after some research, I discovered that these links are stored in a hidden SharePoint list that you can’t access via the Site Contents view in SharePoint. The title of the hidden list isn’t user-friendly: CompanyList-006e2221-e1df-45c0-8753-83a98de5ecf1 (going forward, referred as Company Links); not even for a hidden list 😬 Use the following link to access the Company Links list: …/Lists/CompanyList006e2221e1df45c0875383a98de5ecf1.

Anatomy of Viva Connections Resources

The new experience has a simple UX that supports the following operations: create, edit, reorder, and delete a link. If you want to extend your Resources section with new links, the best way is to use the "Add a link" form within Viva Connections. The following list describes what fields are available on the form and how they tie back to the properties of the Company Links list in SharePoint:
  • Display name: Maps to the “Title” property. Required. Maximum of 255 characters.
  • Thumbnail: Maps to the hidden property “Resource Link Icon” (internal name: Resource_x0020_Link_x0020_Icon) and accepts a Fluent UI icon, for example, AutoEnhanceOn. When you create a new link via the UI and you choose the “auto-select” option, the icon representing the link auto-selected is based on the URL. For example, this is what it looks like for Yahoo:
  • URL: Maps to the “Resource Link URL” (internal name: Resource_x0020_Link_x0020_Url) property and accepts hyperlinks. Required.
The order of appearance determines how a link is displayed in the Resources section and this information is stored in the hidden property “Resource Link Order” (internal name: Resource_x0020_Link_x0020_Order). When you create a new link, the new link appends to the end of the existing list of links. When you move a link, for example, via the UI, the hidden property gets a calculated value representing the link's new order in the UI.

Limitation or opportunity

According to Microsoft, you can have up to 48 links in the new Resources section, but is this a hard limit? Indeed, the UI prevents you from adding more than 48 links. Now, what's the value of a good, old-fashioned SharePoint list if you can't manage links flexibly? 😇 I created a simple PowerShell script that added 1000 links to the Company Links list. Surprisingly, the new Resources section displayed all the links, breaking the 'minimalist' approach suggested by the 48-link limitation. Technically, the system can handle much more than 48 links, but you might want to consider whether you want to work in the gray area of unsupported extensibility of Microsoft services.

Exploring Viva Connections Resources programmatically

Now that we understand how the new Resources section works, it’s time to explore the new experience with the Microsoft Graph API PowerShell. The following examples show how to create and update a link in Viva Connections Resources.

Creating a link

The following PowerShell command shows an example of a request that creates a new link in Viva Connections Resources.

Updating a link

The following PowerShell command shows an example of a request that updates the icon of an existing link.

Challenges with hyperlink columns in the Microsoft Graph API

The initial title for this blog was “Integrate with Viva Connections Resources using the Microsoft Graph API”. However, I found a limitation while trying to create list items with the SharePoint API in Microsoft Graph. Unfortunately, the Create and Update operations on a listItem resource in Microsoft Graph don’t support hyperlink columns. This means that you can’t use the POST or PUT /sites/{site-id}/lists/{list-id}/items endpoint to create list items that contain hyperlinks. This limitation, present since 2017, is disappointing! I hope this blog post helps to highlight this issue, demonstrating yet another scenario where Microsoft customers could benefit from the SharePoint API in Microsoft Graph to enhance Microsoft 365 services. I also hope to soon update this blog post with instructions on how developers can use the Microsoft API to create and update links in Viva Connection Resources 🤞

Exploring deeper with internal APIs

Similar to Announcements in Viva Connections, the new Resources section uses internal APIs for all CRUD operations as well as for reordering. The following example shows the endpoint that returns all links.

I assume that the “EE” path in this endpoint stands for “Employee Experience”, a resource that already exists in Microsoft Graph and which Microsoft has recently extended by including Viva Goals in the beta API set.


The recent updates to Viva Connections Resources represent a significant step towards an enhanced user experience and functionality. The detachment from the SharePoint global navigation offers a more user-friendly way for organizations to manage their resources (links). The new architecture, based on a SharePoint list, enables developers to programmatically extend the new Resources section, supporting two-way integration scenarios. For example, you can display Viva Connections Resources within your SharePoint intranet.

I hope the Microsoft team responsible for the SharePoint API in Microsoft Graph will finally extend the Create and Update operations in the listItem resource to support hyperlink columns 🙏 🍀 Fingers crossed!

If you're looking for additional extensibility options for Viva Connections, consider checking out my other blog post. It covers Announcements in Viva Connections and how to extend them. For more details, see Integrate with Announcements in Viva Connections using the Microsoft Graph API.

See more

Thanks for reading,

Wednesday, January 3, 2024

How to increase your comms reach with Microsoft Viva?

The marketing messaging around Microsoft Viva touches the comms aspect, mentioning that Viva has tools for communication, but what tools are these? Let’s assume you're familiar with the Viva tools; what options do corporate communicators then have to reach their audience in Microsoft 365?

Microsoft Viva offers multiple applications, but only three are part of its “Employee Communications and Communities” proposition: Viva Amplify, Viva Connections, and Viva Engage. Viva Engage concentrates on the community and employee engagement part of this offering; hence, I didn’t cover it in this blog post. In this blog post, I focused more on Viva Amplify and Viva Connections, and how communicators can use them to increase the reach of their messages within their companies. 


Advanced comms capabilities in Microsoft 365 come with an additional cost. By purchasing the Microsoft Viva Employee Communications and Communities license at a list price of $2 per user, per month, you gain full access to the features of Viva Amplify, Viva Connections, and Viva Engage. Note that this might not apply to Copilot features in Viva Amplify or Viva Engage, whenever they become available.

Viva Amplify

The digital workplace consists of multiple applications, so you and your coworkers spend time in different tools throughout the day. When you're collaborating on a project or for daily communication (calls and chats) with your coworkers, Microsoft Teams might be the place where you spend a significant part of your work hours. When you're engaging and discussing with your coworkers about topics such as Artificial Intelligence (AI) or Environmental, Social, and Governance (ESG) in internal communities, you might be in Viva Engage. When you're accessing corporate news, how to pages, or documents, SharePoint is probably your go-to place. If you're a vendor working partially on a project, your primary communication tool with your client might be email, for example, using Microsoft Outlook. We have different touch points across Microsoft 365, and as a communicator, you want to ensure that your messages reach your audience no matter where they are.

Let's now imagine a scenario where the “Mouse & Cat” organization, in cooperation with an external agency, develops a powerful, AI-based chatbot that integrates with the organization's data. The comms team of “Mouse & Cat” was tasked with the creation of a comms campaign about the AI chatbot (Chatty) to keep employees and the external agency informed about the project's development, pre-launch, and launch activities. Enter Viva Amplify! The comms team of "Mouse & Cat" can create a comms campaign in Viva Amplify that, in simple words, will help them create and publish news posts as well as understand how the content resonates with their audience. For example, the comms team can publish a news post titled "Introducing 'Chatty', Our Internal and Secure AI-Powered Chatbot" across multiple channels; they can publish it as corporate news in one or more SharePoint sites, in the AI community in Viva Engage (coming soon to Viva Amplify), within the chatbot project in Microsoft Teams, and even email it to relevant employees at the external agency.

Launched in October 2023, Viva Amplify is an ideal tool for communicators in Microsoft 365, enabling them to reach their audience across multiple channels and keep everyone informed. Viva Amplify supports two key comms aspects a) help communicators effectively reach their audience and b) help communicators understand how their audience interact with the content across different channels. These insights enable comms teams to track metrics like unique views and identify the tools through which employees most engage with the content.

A campaign in SharePoint vs. a campaign in Viva Amplify

A Viva Amplify campaign is a dedicated area in Microsoft 365 that comms teams can use to work on one or more news posts targeting a common topic or a comprehensive comms campaign. From planning to content creation, publishing, and analytics, a campaign in Viva Amplify provides the structure for the content creation flow and content performance analysis.

A campaign in SharePoint is usually a site that concentrates information about a specific topic for a given period. In a campaign site in SharePoint, you can find documents, links, events, news posts, and more about a common topic.

Viva Connections

Viva Connections is a Microsoft Teams app that you can access from the Teams client or mobile devices, supporting audience targeting, branding customization, localization, content curation, extensibility, and multiple instances. You can use Viva Connections to access important announcements, company links, and news posts from SharePoint. You can also use Dashboard cards (widgets) to access information as well as connect with applications from your digital workplace. For example, use the People card to find information about your coworkers or use the Shifts card to check your shifts or clock in and out.

Launched in 2021, Viva Connections was initially introduced to simplify access to the SharePoint home site for Microsoft Teams users without the need for context switching. It also brought a new mobile experience, making it easier for companies to connect with their frontline workers. Viva Connections has significantly evolved over the past years, and the recent feature rollouts make this Viva app more attractive for comms teams operating in Microsoft 365 than ever before. From announcements to news spotlight, and more, the following sections cover the currently available options that comms teams can use to increase the visibility of their messages in Viva Connections.


If you're looking for a way to communicate important messages to specific user groups in your organization, Announcements in Viva Connections is an excellent choice. Announcements take a prominent presence in the Viva Connections home experience, appearing as a top banner. Announcements remain visible for a maximum of two weeks, and you need to keep your messages concise with a title (max. of 60 characters length) and description (max. of 250 characters length).

For more information on Announcements in Viva Connections, see Use announcements in Viva Connections. If you're looking for integration options with Announcements in Viva Connections, see Integrate with Announcements in Viva Connections using the Microsoft Graph API.

Boosting news

You can boost up to ten news posts from an organizational news site in SharePoint, positioning them prominently in the following places in Viva Connections: The Feed and the News card if configured to display boosted news. However, the recently updated experience for the Feed doesn’t seem to support boosted news, so I recommend that you test this feature before depending on it to increase your comms visibility. You can also define the order and duration for how long news posts should be boosted.

For more information on how to boost SharePoint news posts, see Boost SharePoint news from organization news sites.

What is an organizational news site?

An organizational news site is an official space in SharePoint for communicators to publish their news posts, giving their content a higher relevance in the Microsoft Feed (aka. Viva Connections Feed) as well as a special visual treatment in the SharePoint start page. Currently, you can have up to 100 organizational news sites in your Microsoft 365 tenant, but you (or someone from your IT team) need to use PowerShell to designate a SharePoint site as an organizational news site. I know, I know… this isn’t an ideal experience, but I expect it to become user-friendly over time. 

Is my SharePoint home site an organizational news site? Yes, a SharePoint home site automatically becomes an organizational news site if it was created as a communication site.

For more information on organizational news sites, see Create an organization news site.

Company links

The new Resources experience in Viva Connections allows intranet owners to easily add new links that are visible to all employees in the organization. You can use that area to curate links to specific content pages in your organization, such as “Meet the HR team”, or a link to a comms campaign in SharePoint increasing the visibility of important topics.

News Spotlight

New in Viva Connections, the News Spotlight appears prominently on top of the Viva Connections home experience, displaying news posts from the home site in a carousel format based on the order they were last published and respecting the audience targeting applied to the news posts in SharePoint. Boosting a news post doesn’t impact the relevance of the content displayed in the News Spotlight section. Use this section to highlight and surface news posts that are most relevant to your audience.

Microsoft says that a future update is planned to make the News Spotlight customizable and to include news posts from organizational news sites. Stay tuned!

News card

Previously called Top News card, the News card in Viva Connections Dashboard is a valid option that you can use to display news posts from the following sources: “Boosted news”, “From the home site”, “From all sites in this hub if the home site is associated with a hub site”, “From selected sites”, or “Recommended for the user”. Use the News card to increase the visibility of news posts from a specific source in our intranet. For more information on the configuration options for the News card, see Create a Viva Connections dashboard and add cards.

Is the Viva Connections Feed a good option for communicators?

The new Feed experience has significantly changed with the latest, major Viva Connections update. Previously, the Feed in Viva Connections showed only content from SharePoint, Viva Engage, and Stream. Apparently, Microsoft has bigger plans for the Feed section, so they renamed the Viva Connections Feed to Microsoft Feed (BTW, if you aren’t aware of that, Microsoft loves product renames), extending its functionalities and removing the focus on communication. The new Feed lives behind an extra tab in Viva Connections that when clicked, shows five buttons on top of the page with content related to specific areas: For you, Stay on top, Meeting insights, My network, and News. 

According to Microsoft, “The feed automatically balances fresh and engaging content with corporate communications to keep users interested, while also ensuring that they see the most important information related to their daily work life.”; So, the Feed doesn’t give communicators control over the order their messages appear. The Feed doesn’t even display news posts in the publication order. Also, there are some extra clicks required to get to the News section in the Feed tab, complicating findability. Instead of using the new Feed and relying on luck and chance to reach my audience, I would rather use other options in Viva Connections to bring my message to the company employees. At the end of the day, the Microsoft Feed will include news posts anyway, but this isn’t a reliable option to reach employees.

For more information about the Microsoft Feed, see Overview of Microsoft Feed.

In Microsoft 365, the sky is the limit

If you have a specific use case that you’d like to implement and you can’t find the solution with out-of-the-box capabilities, never forget that Microsoft 365 is a highly customizable platform. You can work closely with your IT department or a consultancy company to develop a custom solution that will help address your specific scenario.


The comms aspect in Microsoft Viva has significantly evolved over the past few years from limited display-only functionalities to multi-channel publishing and more visibility for corporate news, giving communicators more options and control over the "when" and "where" to reach the company employees. If your organization can afford the extra investment, Viva Amplify helps you structure, create, publish, and monitor your news posts.

See also

Thanks for reading,