If you’ve been managing an intranet for a while, you know how quickly things get messy. Old pages stick around, links break, and people can’t find the content they’re after. That’s frustrating for employees, and it’s also bad news for Copilot. AI can only work with what it’s given. If your content is out of date or poorly organized, the results won’t be great. As they say... “garbage in, garbage out”.

Microsoft’s new Knowledge agent in SharePoint is aiming to change that. It’s currently in preview and, in my opinion, one of the most useful AI additions to SharePoint so far. You can read Microsoft’s full announcement here, but in this post, I want to look at why it matters for intranet managers and internal communicators.

A quick reminder about Copilot

Copilot has been around for a while across Microsoft 365 apps. It helps you draft content, summarize information, and answer questions based on your organizational data. It also comes with enterprise data protection making sure all your interactions with Copilot are safe. Think of it as a very smart colleague who can pull knowledge from your files and sites. But the key is: the quality of its answers depends on the quality of your content. That’s where Knowledge agent steps in.

Introducing the new Knowledge agent in SharePoint

Turn chaos into clarity with the Knowledge agent in SharePoint. SharePoint is known for having loads of content. Over time, if this content isn’t well maintained, employees end up struggling to find the information they’re looking for.

The new Knowledge agent in SharePoint is an intelligent content curator that helps teams manage their content with the power of AI. It can tag content automatically, generating columns in a library prefilled with information it extracts from files. You can also create rules to instruct the agent to inform you about file changes, helping you stay on top of updates in relevant libraries.

I like that intranet managers can use natural language queries to perform these tasks; it’s like talking to a teammate who’s helping you with content management in SharePoint. The agent can also group content in a library by updating the library view based on your prompts. This makes interacting with a library very smooth, without the need to dig into library settings.

You can also use the Knowledge agent to answer questions related to your files, helping employees quickly find information across large libraries. Searching within documents can take a long time. And yes, we’ve all been there before.

In general, I like that this isn’t hidden away. You don’t have to jump into a separate Copilot experience. The agent sits right inside SharePoint, available where you already work.

Improve this site

My favorite feature is called Improve this site. It’s basically an AI clean-up tool. With one click, the agent reviews your SharePoint site and highlights things that need attention:

  • pages that are outdated
  • broken links
  • content gaps where people are searching but not finding answers

Instead of spending hours combing through your site, the agent gives you a to-do list and quick actions to fix issues. For example, you can retire an old page, update a broken link, or start a new page to fill a missing topic. This makes content governance a lot less painful and helps ensure your intranet stays accurate and trustworthy. Simply being able to update a broken link is huge and helps prevent a lot of day-to-day frustration.

Creating and improving pages

Internal communicators will like the way this agent works with page creation. The Improve this site feature can help identify content gaps, and instead of starting from scratch, you can prompt it to create a new page based on content that’s actually relevant for employees.

Page creation with Copilot does the heavy lifting by suggesting sections, layouts, or even rewriting text to improve clarity. I see this as a way to avoid the dreaded blank page while also making sure we’re building content that’s identified as a gap and so likely to be relevant for the organization.

Why this matters

What makes Knowledge agent interesting isn’t just the features. It’s that it puts Copilot into the flow of everyday intranet work. Employees don’t need to change habits or learn a new tool. They continue to interact with the known SharePoint interface, but in a different way.

For intranet managers and comms teams, it’s like getting a second pair of hands to handle the dull maintenance tasks while also helping you create content faster. And the payoff is huge: cleaner data, more trust in your intranet, and better answers from Copilot.

Closing thoughts

Knowledge agent is still in preview, but it’s already showing how AI can make SharePoint smarter in practical ways. It organizes content, cleans up sites, and helps create pages. This new agent is a tool that actually helps with the everyday work of running an intranet.

If you’re an intranet manager or communicator, the takeaway is simple: this agent can save you time, improve your content governance, and make Copilot more useful for your employees.

Thanks for reading, and stay awesome,
Jarbas